Events Platinum respects your privacy and wants you to understand how personal information is handled across our marketplace, checkout, customer support, and digital fulfillment systems. This notice should be read together with our User Agreement and Cookie Notice.
1. About This Notice
This Privacy Notice applies to personal information collected through the Events Platinum website, event pages, account areas, customer support channels, payment-related workflows, email communications, social channels we control, and other direct business interactions. In this notice, "personal information" means information that identifies, relates to, describes, or can reasonably be associated with an individual.
By using the Services, you acknowledge the collection and use of personal information in accordance with this Privacy Notice, our User Agreement, and any additional policy or notice shown at the time of collection.
2. Who We Are
Events Platinum is the operator of the platform and the primary organization responsible for the handling of personal information described in this notice, except where another entity, provider, or payment partner is expressly identified at the point of collection. In this notice, "Events Platinum," "we," "us," and "our" refer to the Events Platinum business and its supporting infrastructure used for account services, ticket sales, marketplace functions, customer support, fraud prevention, and lawful compliance.
If you have privacy-related questions or want to exercise privacy rights, you may contact us through the support and privacy channels published on the Site.
3. Information We Collect
We may collect personal information directly from you when you browse the Site, create an account, place an order, list tickets, contact customer support, subscribe to communications, participate in a promotion, or otherwise interact with our Services.
Information you provide directly
- name, billing address, shipping address, and contact details such as email and phone number;
- account credentials and profile information;
- order details, ticket preferences, event interests, and support requests;
- payment-related information submitted during checkout, subject to the role of payment providers;
- identity verification information where required for fraud prevention, payout review, or compliance;
- communications with us by email, phone, contact form, chatbot, or social media;
- seller or business-related details, including tax, invoicing, and payout information where applicable.
Information we collect automatically
- IP address, browser type, browser version, time zone, device type, operating system, and language settings;
- pages viewed, links clicked, interactions, session timing, scroll activity, referral sources, and browsing patterns;
- error logs, performance data, approximate location derived from technical signals, and security telemetry;
- account sign-in activity, device identifiers, and session-level fraud screening signals;
- information relating to your purchases, listings, favorites, interests, and use of marketplace tools.
Support and call data
We may monitor, log, or record communications with support teams for quality, dispute handling, training, fraud detection, and safety purposes where permitted by law.
4. Information From Other Sources
We may receive personal information from payment processors, fraud prevention partners, delivery tools, verification providers, analytics partners, customer service tools, advertising partners, social platforms, public sources, event-related partners, and other third parties who help us operate the Services. This may include verification outcomes, fraud scores, updated contact data, transaction risk signals, or information needed to complete a support or compliance review.
5. How We Use Information
We and our service providers may use personal information for the following purposes:
- to create, maintain, and secure your account;
- to process purchases, listings, deliveries, refunds, credits, payouts, and payment-related actions;
- to verify your identity and validate transactions;
- to provide customer support and respond to inquiries, complaints, and disputes;
- to send transactional, administrative, legal, and service-related communications;
- to improve the Site, diagnose technical issues, and understand how users interact with our Services;
- to personalize content, event suggestions, and relevant marketplace experiences;
- to send marketing communications where permitted by law and not opted out;
- to conduct analytics, internal reporting, business planning, training, auditing, and service development;
- to detect, prevent, investigate, and respond to fraud, abuse, chargebacks, bot activity, and security threats;
- to comply with contractual, legal, tax, accounting, and regulatory obligations;
- to protect the rights, safety, property, and legitimate interests of Events Platinum, users, and others.
6. Legal Bases for Processing
Depending on your location and the context of processing, we may process personal information on one or more of the following legal bases:
- performance of a contract or steps requested before entering into a contract;
- compliance with legal obligations;
- our legitimate interests in operating, securing, and improving the Services;
- your consent, where consent is required by applicable law.
Where we rely on legitimate interests, we do so in a manner that seeks to balance those interests with your rights and expectations.
7. Fraud Prevention and Security
Events Platinum uses automated and manual review tools to help identify unusual activity, account misuse, suspicious orders, payment abuse, bot traffic, fake listings, identity inconsistencies, or other marketplace risks. This may involve comparing transaction behavior against device, location, timing, account, and historical usage patterns.
As a result of these controls, an attempted transaction or payout may be delayed, flagged for review, limited, or declined. If you believe a valid transaction has been impacted in error, you may contact customer support so the matter can be reviewed.
8. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, SDKs, and similar technologies to remember preferences, support security, analyze traffic, personalize content, measure campaigns, and improve the Services. Some cookies are necessary for the Site to function, while others help us understand performance or provide personalized experiences.
Browser settings and site-level controls may allow you to manage certain cookie preferences. If supported on your browser or device, we may also recognize privacy preference signals, including Global Privacy Control signals, in accordance with applicable law and our technical capabilities.
9. Marketing and Personalization
We may use personal information to send newsletters, promotional messages, event suggestions, offers, and updates about products or services that may be relevant to you. We may also use interaction data, order history, favorites, event interests, or technical usage information to personalize what you see on the Site or in certain communications.
You can opt out of many marketing communications at any time by using the unsubscribe link in a message, adjusting available account settings, or contacting us through the Site. Even if you opt out of marketing, we may still send important service, legal, or transactional communications.
10. Who We Share Information With
We may disclose personal information to the following categories of recipients where relevant and permitted by law:
- affiliates and internal teams supporting platform operations;
- payment processors, banks, payout providers, and fraud prevention vendors;
- hosting, analytics, communications, CRM, support, verification, and IT infrastructure providers;
- ticket sellers, buyers, transfer systems, or event partners where needed to complete a transaction;
- advertising, analytics, and social media partners where permitted and configured by consent or law;
- professional advisers, insurers, auditors, and legal representatives;
- courts, regulators, public authorities, and law enforcement where required or appropriate;
- successors, investors, or counterparties involved in a merger, sale, restructuring, or similar business transaction.
We do not disclose personal information more broadly than necessary for the purposes described in this notice, subject to legal and operational requirements.
11. International Transfers
Personal information may be stored, processed, or accessed in countries other than the country in which you are located. These countries may have data protection rules that differ from those in your jurisdiction. Where required by law, we use appropriate transfer mechanisms and safeguards to protect personal information transferred across borders.
Depending on the transfer route and legal framework, these safeguards may include contractual commitments, organizational controls, security standards, and supplementary measures designed to provide a level of protection appropriate to the transfer.
12. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including for account management, transaction completion, customer support, legal compliance, fraud prevention, dispute handling, tax and accounting records, and enforcement of agreements. Retention periods may differ depending on the data type, user relationship, and applicable legal requirements.
When data is no longer required in identifiable form, we may delete it, aggregate it, or anonymize it in accordance with applicable law and internal retention controls.
13. Sensitive Information
Unless specifically requested for a lawful business reason, please do not send us sensitive personal information such as government identifiers, health details, biometric data, criminal history, or information revealing racial or ethnic origin, political views, religion, trade union membership, or sexual orientation. If such information is required for verification, compliance, or dispute handling, we will process it only to the extent permitted or required by law.
14. Security Measures
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. However, no online service, system, or transmission method can be guaranteed to be fully secure.
If you believe your account or interaction with Events Platinum is no longer secure, please contact us as soon as possible using the available support channels.
15. Third-Party Services
The Services may link to or integrate with third-party websites, payment tools, social platforms, analytics providers, advertising networks, transfer systems, and event technologies. This Privacy Notice does not govern the privacy practices of those third parties. Their own privacy notices and terms will apply to information collected directly by them.
Events Platinum is not responsible for the content, security, or privacy practices of external services that are not operated by us.
16. Minors
The Services are not directed to children under the age required by applicable law to provide valid consent, and we do not knowingly collect personal information from minors where prohibited. If you believe a child has provided personal information in violation of this policy, please contact us so that we can review and take appropriate action.
17. Your Privacy Rights
Depending on your location, you may have rights under applicable data protection or privacy law. These may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of certain information;
- request restriction of processing in certain circumstances;
- object to certain processing activities;
- request portability of eligible data;
- withdraw consent where processing is based on consent;
- opt out of certain marketing or targeted advertising practices where applicable.
These rights are not absolute and may be limited by applicable law, security needs, legal obligations, and the rights of others. We may need to verify your identity before taking action on a request. You may also have the right to lodge a complaint with a supervisory or regulatory authority in your jurisdiction.
18. U.S. Privacy Addendum
If you are a resident of a U.S. state that provides additional privacy rights, this section supplements the main Privacy Notice. Depending on applicable law, you may have rights to know, access, correct, delete, or receive a portable copy of certain personal information, and to opt out of certain targeted advertising or cross-context behavioral advertising practices.
Categories of personal information we may process
- identifiers such as name, email address, phone number, IP address, and account details;
- commercial information such as purchases, orders, refunds, and ticket history;
- internet or network activity such as browsing behavior and interactions with the Site;
- geolocation information derived from IP address or device signals;
- audio, electronic, or visual information such as support recordings or uploaded files;
- inferences drawn from activity and preferences to improve services or personalize content;
- sensitive information processed only where allowed by law and necessary for permitted purposes.
No broad sale statement
Events Platinum does not broadly "sell" personal information in the ordinary marketplace sense. However, some privacy laws define "sale," "share," or "targeted advertising" broadly. Where those definitions apply, certain analytics, advertising, or social media technologies may be treated as sharing or targeted advertising activity unless limited by your preferences or legal settings.
Authorized agents and appeals
Where permitted by law, an authorized agent may submit a privacy request on your behalf. We may require proof of authority and identity verification before fulfilling such a request. Where an appeal process is required by state law, you may contact Events Platinum through the privacy or support channels listed on the Site to request a review of a denied privacy request.
19. Updates to This Notice
We may update this Privacy Notice from time to time to reflect changes in law, technology, business practices, product design, or operational needs. When we make material updates, we may revise the "Last Updated" date, post notice on the Site, or provide additional notice where required by law.
Continued use of the Services after an updated notice becomes effective may constitute acceptance of the revised Privacy Notice to the extent permitted by law.
20. Contact
If you have questions about this Privacy Notice, want to exercise a privacy right, or need help with a data-related request, please contact Events Platinum through the support or privacy contact methods published on the Site and include enough detail for us to understand and verify your request.